>>>Location：Shanghai
【Responsibilities】
·Define and align the vision of the different digital customer journeys for key users of the MED business segment；
·Share and communicate that vision and give direction to the product owners of agile development teams and stake-holders (within China and global team)；
·Build up and maintain an external knowledge base on key customer roles, stakeholders to be considered, personas and their respective pain points based on facts, data and studies；
·Build up and maintain an internal knowledge base of how planned and existing digital solutions, personal interac-tions, device interfaces etc. build touchpoints for our customers；
·Advise the product teams of different digital solutions in how the solutions should be positioned within the end-to-end customer journey and establish connections to related product teams；
·Report to senior management major pain points, suggest new projects or activities to overcome them and estimate its business value；
·Analyse and aggregate existing data and feedback and suggest and run additional external market research, cus-tomer experience surveys；
·Support project teams in their customer research phase；
·Work with different internal and external stakeholders e.g. top management, Sales and Marketing, SSCs and exter-nal stakeholders like customers.
>>>Contact Information：
Contact Person：Dean Du
Mobile：13564576663
Mail：dean.du@isaac-kenneth.com
